Customer Engagement Officer (maternity cover)

Department: Commercial
Reporting to: Head of Income Generation
Hours of work: 0.8 FTE (Potential for 0.6 FTE)
Location: Remote
Salary: £33,200 (0.8 FTE £26,560)

Education Support is the leading charity supporting teacher’s wellbeing, and we need an energetic experienced account manager to support our 1,500 school customers.

Job purpose

Our Customer Engagement Officer represents the main point of contact for our 1,500 EAP customers, responsible for ensuring they are happy, feel supported and ultimately continue to renew their contracts. The Customer Engagement Officer works closely with our Account Development Managers, Service Delivery Team and Marketing Officer to ensure high levels of customer satisfaction and corresponding high levels of customer renewals.

How to apply

Please apply with your CV and a Supporting Statement explaining how you meet the role requirements outlined in the Job Description/Person specification for this role, which you can find here.

Visit our recruitment portal where you can upload your CV and Supporting Statement.

Application deadline is Monday 14 April at 9am. However, early application is encouraged as we may interview on a rolling basis and the vacancy may close early.