Lesley’s story: helpline made a difference in a crisis
Lesley* reached out to our free emotional support helpline, when she was struggling with significant stress and pressure from work.
Your stories / 3 min read
When I reached out to Education Support’s free emotional support helpline, I was struggling under significant stress and pressure from work. What I didn’t know at the time was that this call would not only offer me the emotional support I needed but would also play a crucial role in my safety during an unexpected health crisis.
As I began talking to the counsellor, I opened up about the overwhelming stress I had been experiencing at work and how it was affecting my mental and physical wellbeing. Then during this conversation, I suddenly suffered multiple seizures. In that moment, the counsellor’s quick thinking and compassion were a lifeline. Recognising the severity of the situation, they immediately contacted emergency services and ensured that paramedics came to assist me.
Your helpline is a powerful testament to the impact of compassionate, professional and attentive support during challenging times.
Thanks to the counsellor's prompt response, I received the medical care I needed and I didn’t have to face the ordeal alone. Their actions played a vital role in ensuring my safety and recovery.
The weight of the stress from work had taken a toll on me and in that vulnerable moment, the combination of our conversation and the immediate response to my medical emergency provided a sense of reassurance I desperately needed. I will always carry this moment with me as a reminder of the kindness that exists in our world, even in unexpected places.
This experience has reminded me of the importance of having strong support systems in place, especially during times of crisis. It’s also reinforced the importance of reaching out for help when you need it.
Education Support’s helpline is a powerful testament to the impact of compassionate, professional and attentive support during challenging times. It’s clear to me how much of a difference this service can make in the lives of those working in education.
I want to extend my heartfelt thanks to the Education Support helpline for their exceptional assistance during my time of need.
*Name changed to protect identity.
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When you call you’ll talk to a qualified counsellor. We’ll offer you immediate, confidential emotional support.
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