Poppy's story: the person on the other end of the phone just got it

About six months ago, following the birth of my first child and some struggles adjusting to the change in our family routine, I decided to seek support from the Education Support helpline.

The Sixth Form college where I work as a Success Coach, provided sign-posting to the helpline number. The flexible opening hours of the helpline were great. Having access to support 24/7 meant I didn’t have to wait for a GP appointment or struggle to fit in getting support around my other responsibilities. Help was there when I needed it the most.

When I called the helpline, I was expecting to need several sessions with a counsellor, but In fact, I found the person was able to help me find so much clarity in such a short space of time, that one phone call with them was enough. 

I felt like the person on the end of the phone just got it. She not only understood the education sector but was also a mother herself. She helped me feel less alone at a really difficult time. After speaking with her, I instantly felt lighter, like a weight had been lifted off my shoulders.

I hope by sharing my story I can encourage other education staff to have open and honest conversations, and ask for help when they need it. Sometimes it can really help to speak to someone outside of your immediate circle, to help you find some clarity and process what is going on for you.

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When you call you’ll talk to a qualified counsellor. We’ll offer you immediate, confidential emotional support. 

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